Returns Policy
- The buyer has the right to refuse the Product within 14 (fourteen) days, without giving reasons, if it was not used or damaged and the packaging was not damaged more than was necessary to view the product.
- Goods can be returned by sending the goods back by post to a.k.17, Jelgava, LV-3001 or by agreement by sending the goods to a parcel post. The cost of returning the product is borne by the buyer.
- Upon receiving the returned product and assessing its condition, the Seller shall refund the money for the Product and its delivery costs to the Buyer within 14 (fourteen) days from the return of the Product.
Refunds are made using the same means of payment that the customer used in the transaction.
- The item must be returned in its original packaging.
- The Buyer cannot exercise the right to return the Goods purchased in the online store, if the Goods are made according to the Buyer’s instructions or the Goods are clearly personalized (adjusted to the Buyer’s personal needs);
- The right to withdraw from a distance contract within 14 (fourteen) days without giving reasons does not apply to legal entities (entrepreneurs).
- The seller does not cover the cost of return shipping if there is no valid reason. The seller pays for the return shipping costs if the item was damaged, the wrong size or color was sent. Only the cost of returning a single item is covered.
Terms of delivery
We offer delivery with Omniva, Latvian Post, or international supplier companies, depending on the territory to which delivery is made. Shipping costs depend on product weight, delivery method and delivery address. Items are shipped within 1-3 business days after payment is received. Delivery time in the Baltic region is 1-5 working days.
Delivery to Europe
The item is shipped within 1-3 business days after payment is received. Delivery time in Europe is 1-4 working days by courier or 1-2 working weeks by regular mail, depending on the choice of delivery.
The rest of the world
It will reach anywhere in the US within 3-4 business days, delivery to other countries also takes 3-5 business days or 2-3 business weeks via regular mail (this may vary), depending on your shipping choice.
If you have any questions about delivery, please write to inita.ab@inbox.lv.